Privacy Policy



BNSF Logistics is firmly committed to protecting your privacy while visiting our Internet site at (the “Site”). BNSF Logistics is sensitive to privacy issues on the Internet and we believe it is important you know how we treat the information we receive about you.

Non-Personal Information

In general, you can visit BNSF Logistics on the World Wide Web without telling us who you are or revealing any information about yourself. Our web servers collect the HTTP request header, IP address, and browser information, not the e-mail addresses, of visitors. This information is compiled to measure the number of visits, average time spent on the Site, pages viewed, etc. BNSF Logistics uses this information to measure the use of our Site and to improve its ease of use. The Site does not respond to Do Not Track signals.

Personal Information

We may need personal information from you, such as your name, address, and company information – information that is essential for BNSF Logistics to provide the services and / or products that are requested by you. The personal information we collect is used only by BNSF Logistics and its partners, service providers, and affiliates to provide you services, respond to your inquiry, process a shipment, or let you access specific account information.

BNSF Logistics will collect the following information when you create a customer login account, express interest in becoming an agent, or request a quote: email address, first and last name, title, company name, address, and phone number. If you apply for employment with BNSF Logistics via the Site, the personal information you submit will be governed by BNSF’s Recruiting Data Privacy Statement available at The amount of personal information you disclose to BNSF Logistics is completely at your discretion. It is never mandatory for you to answer any request for information, although the extent of your answers may limit the services and products that BNSF Logistics can offer you. Access and control over most personal information submitted by you to the Site is available through a user account management link.


Use and Disclosure of Personal Information

BNSF Logistics may store indefinitely and aggregate the information and data collected from you for statistical purposes. We may disclose aggregated data and statistics in order to describe the Site to prospective partners, advertisers, and other third parties, and for other lawful purposes. This allows us to gather and publish statistics about users and to enhance our services.

If you create a login account, we may occasionally use your name and email address to send you notifications regarding the Site or BNSF Logistics in general that BNSF Logistics believes you may find valuable. If you wish to unsubscribe from promotional emails, you may do so by editing the notification settings in your account or by following the unsubscribe instructions included in each email.

We may also disclose your personal information to respond to legal requirements, enforce our Website Terms of Use and Privacy Policy, fulfill your orders, or protect anyone’s rights, property, or safety. Further, BNSF Logistics may disclose information provided by you as part of any merger, sale, acquisition, or other acquisition of some or all of BNSF Logistics or its assets.

Access to Your Personal Information

Upon request, which you can indicate by sending an email to, BNSF Logistics will provide you with a readable copy of the personal data kept about you without any charge.  BNSF Logistics may first require proof of your identity. You may challenge the data that BNSF Logistics holds about you and, where appropriate, have the data erased, rectified, amended, or completed.

If you have a login account with BNSF Logistics, you may request help or update your account information by sending an email to


There are various technologies, including “cookies,” that can be used to give you tailored information from a web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Some pages within use cookies so we can more easily serve you when you return to our Site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not.


BNSF Logistics reserves the right to modify or amend this Privacy Policy at any time by posting the revised privacy policy on the Site. Therefore, each time you access the Site, you should note the date this Privacy Policy was last modified.  If you do not or cannot agree to the amended Privacy Policy, your only option is to cease all use and access of the Site.

Last modified: October 21, 2014.