BNSF Logistics

Transportation Claim

Experiencing a loss is always stressful, but reporting it right away is the first step. Whether you contact us online or by phone, we're ready to help at any time.

To report your claim on-line, you will be asked to provide information related to the claim. The information needed will depend on the type of claim you are reporting and may include:
• BNSF Logistics shipment number
• Type of claim you are reporting
• Date on which the incident occurred
• Description of the incident
• Damage photos in color
• Original product invoice
• Copy of bill of lading or delivery receipt showing notations




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