Customer Satisfaction 

The following data comes as a result of our most recent customer survey, completed in early 2012 by an independent third party marketing research firm. As the graphics and numbers below detail, our customers continue to be highly satisfied with the service they receive from BNSF Logistics.

It is our responsibility to provide proactive and creative solutions, as well as good, old fashioned, quality delivery performance, and we take that responsibility seriously.. The overall BNSF Logistics satisfaction rating continues to improve each year, in line with our company objective to focus on and create better customer value on an ongoing basis.
 

Overall Satisfaction

Overall customer satisfaction is critically important to us to us, and we're proud to boast such high satisfaction scores. One-third of our customers give our service a perfect 10 out of 10, while more than 80% of our customers rate us an 8 or above.

Attribute Ratings

Our customer service representatives are the face of our company, and we empower them to identify the best solutions and offer the best possible service for our customers. This is reflected in our high attribute ratings, where our people received a 90% positive rating (“Excellent” to “Good”) in every measurable category. A small sampling of those categories is below.

What Our Customers Are Saying

Below is just a sampling of what our customers have to say about what impresses them about our service: 

• "I can always count on BNSF to go above and beyond to help on difficult lanes."
• "Customer service is top notch. BNSF does a great job in meeting the needs of our customers."
• "I am especially happy with the customer service that I receive. If and when there is ever an issue, I don't have to wait to hear about it from the warehouse or customers. They are always keeping me posted on loads or any issues that would affect pickups or deliveries."
• "They always know how to help and are always able to guide me in my shipping needs."

Our customers have continually cited our customer service, reliability, problem resolution and communication as our biggest strengths. It’s what we strive for.
 

We are highly focused on providing our customers the best possible experience and would love the opportunity to show you what "Yeah, we can do that" can mean for your business. Please visit the Request A Quote page and let us help you write your next logistics or supply chain success story.